An A&E toolkit to help you:

This toolkit is for NHS managers, clinicians and designer and healthcare planners who want to develop and deliver a better service in effective and inspiring environments. It will help you understand how to use design to develop integrated QIPP plans and improve performance against A&E clinical quality indicators

 

Pre-arrival  Outside the hospital  Entrance area  Reception space  Waiting  Triage  Patient bays  Staff base

You can also take a journey through A&E from the patient's perspective. Click on the pictures above to find out how design could help you improve different parts of the patient experience

£69million. The cost of violence and aggression in A&E

The issue

Find out more about the issue, the perpetrators and triggers of violence and aggression in A&E which costs at least £69 million a year

Why design can help A&E

Why design?

Good design is a process that generates innovative ideas and deliver new products and services. It can help you shape patient-centered and cost-effective services and environments

A&E clinicians

Improving the A&E experience

Take a journey through A&E from the patient's perspective and find out how designers could help you respond to challenges at different points of the patient journey

Design can help you address big challenges

Procuring design

Information and assets to help you establish objectives, incorporate design into your tender and evaluate the results of your design projects

10 lessons

10 lessons

Ten key lessons for anyone interested in using design to reduce violence and aggression in A&E

Webinars

On-demand webinars that explore more about how designers and design research can help reduce violence and aggression in A&E

Reducing violence and aggression in A&E publication front cover

Publication

A summary of the process and results of this programme

Future Health front cover

Further reading

Useful links, references and other recommended reading

Reducing violence and aggression in A&E logo

About our project

Background to Reducing violence and aggression in A&E and the partners involved

Persona

Feedback

We'd love to hear your thoughts and feedback on the Reducing violence and aggression in A&E solutions and this toolkit