You can download a PDF copy of the Reducing violence and aggression in A&E publication or contact us at a&e@designcouncil.org.uk to request a printed copy, ask questions or share your thoughts.
Printed publications will be provided free of charge to NHS employees upon request.
CABE and PwC (2004), The role of hospital design in the recruitment, retention and performance of NHS nurses in England
Center for Health Design, Ulrich, Roger, Martinez, C.A. et al (2004) The Role of the Physical Environment in the Hospital of the 21st Century: A Once-in-a-Lifetime Opportunity
Department of Health: Darzi, Ara, Lord Darzi of Denham (2008) High quality care for all : NHS Next Stage Review final report Strategic Health Authorities' vision documents
Department of Health (2007) The essence of care: benchmarks for the care environment.
Department of Health (2009) The NHS Constitution: the NHS belongs to us all.
Department of Health Emergency Care: Information toolkit
Department of Health: Intelligent Space Partnership (2002) ISBN : 0113224877 The impact of the built environment on care within A&E departments
Department of Health. NHS Estates, Improving the patient experience: welcoming entrances and reception areas. ISBN : 0113224850
Department of Health. NHS Estates (2004) Modernising A&E environments ISBN: 0113224907 Differential self-awareness theory
Golledge, Reginald (1998) Wayfinding behaviour: Cognitive mapping and other spatial processes
Harvard Business Review: Maister, D. (January-February 1983) The Psychology of Waiting Lines, Effective management of security in A&E
HD: the journal for healthcare design and development, issue 36: 30-32 (February 2005) The light fantastic
Ipsos MORI (2008) What matters to staff in the NHS : research study conducted for Department of Health
Summary
The Kings Fund, Waller, Sarah and Finn, Hedley (2004) Enhancing the healing environment: a guide for NHS Trusts ISBN: 1857174895
The King's Fund: Goodrich, Joanna and Cornwell, Jocelyn, (2008) ISBN: 9781857175776 Seeing the person in the patient : the Point of Care review paper
International Journal of Operations & Production Management, Vol. 14 Issue 5 , p21-34, Mark M. Davis, M.D., Heineke, J. (1994) Understanding the Roles of the consumer and the operation for better queue management
McCullough, Cynthia et al. (2010) ISBN: 9781930538771 International Evidence-based design for healthcare facilities
Moeller, N., Healthcare Design issue5, 29-35 (2005). Sound masking in healthcare environments: Solving noise problems can help promote an environment of healing.
Picker Institute Europe (2009) Using patient feedback : a practical guide to improving patient experience. Access to the guide by section: http://www.pickereurope.org/usingpatientfeedback
Picker Institute Commonwealth Fund: Shaller, Dale, Camden, ME (2007) Patient centered care : what does it take?
The Dudley Group of Hospitals NHS Trust, Guidance for the viewing of the deceased following bereavement
United Lincolnshire Hospitals NHS Trust (2010) Live waiting times
Warwick Medical School: Cooke, Matthew, et.al. (2005) Reducing Attendances and Waits in Emergency Departments: A systematic review of present innovations