The most important part of any design project is beginning with a good brief.
Find out how what you need to commission and brief a design agency to help improve the A&E experience
As part of the Reducing violence and aggression in A&E programme we created six design briefs which asked for innovative ways to reduce violence and aggression in A&E. Responses could include new systems, processes, interior layouts, furniture, equipment, communications or services.
Redesign the A&E process so that it better meets the needs of patients and other service users from start to finish
Consider how spaces in A&E can be made more versatile and better able to deal with diverse client groups and unpredictable workloads
Improve the waiting experience for patients and other service users to ensure that both clinical and non-clinical needs are better met
Identify ways to use communication and design to reinforce positive behaviour and avoid aggression and violence
Consider how design could be used to minimise both perceived and actual vulnerability and risk throughout the A&E environment for staff, patients and other service users
Identify ways to make A&E processes and patient pathways more transparent and easier to understand