Hopes and fears helps you be aware of expectations and will make them easier to manage.
How
Ask everyone, designers and non-designers alike, to express verbally their 
hopes and fears for the project or workshop in hand.
Write hopes and fears on separate sheets of paper and pin them up as a reminder to be revisited throughout the workshop.
Discuss the outcomes of the exercise and establish from the outset which hopes and which fears the project can and can't address.
Resources
Flipcharts, marker pens