Ways to deal with the tough customers

Financial Times, 24/11/2011, click to download full article

It was a warm night and I was taking the rubbish out barefoot. I didn't see the discarded piece of wood with a protruding nail.Back inside I discovered that the puncture wound to my foot was not too nasty but it was decades since I had an anti-tetanus injection so I drove to my local Accident and Emergency department.

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