Public services: revolution or evolution?
Quality of service is often all that separates one business from another. And it's just as important in deciding whether a public service will succeed or not. It all comes down to the experience the customer has - is the service easy to use or confusing? Does it give people what they expect and what they need? Do they get it where and when they want it?
Read on for more on our work with public services, our thoughts on design and the government's Big Society vision, and for articles on how service designers are delivering public sector transformation.