This project has focused on voting, jury service and the new citizenship ceremonies – vital encounters between citizen and State which are quite rightly viewed as pillars of liberty and democracy. But the lessons of the research can be applied more generally. We need to ensure that every exchange that people have with the State – whether they are visiting a hospital, reporting a crime or paying their taxes – is designed with them in mind. If we can make these exchanges better experiences, we can start to use them as opportunities to ask people to get involved in other ways.David Blunkett
Can design improve our encounters with the state? Our Touching the State project asked the question, and the answers feature in a magazine full of insights and opinions. Published in partnership with the Institute for Public Policy Research (IPPR).
