Case studies of public sector design projects

Browse through our case studies section to find out more about how public sector managers are working with designers to:

  • improve relationships with service users
  • create more efficient delivery models
  • integrate new technologies
  • deliver cost savings

Here we've compiled a selection of the best case studies of design projects for the public sector.

 

Barking & Dagenham

The Housing Services team at Barking & Dagenham Council are part-way through the Design Council’s Public Services by Design mentoring programme. We caught up with Group Manager Sue Devitt to find out why the organisation got involved and how they’ve found the programme so far.

An unemployed person who's been helped back to work

Northern Way worklessness pilot

Government has been told it’s economically rational to spend £62,000 to get a longterm unemployed person on Incapacity Benefit back in to work. Using service design methods has helped Sunderland City Council cut that figure to just £5,000.

HMRC logo

HMRC

HMRC is working with designers through the Design Council’s Public Services by Design support programme, to see how design thinking and techniques can help it the streamline the process of incorporating a company.

North East Improvement and Efficiency Partnership logo

NE IEP

The North East Improvement and Efficiency Partnership's What Supports Independent Living is working with designers through the Design Council’s Public Services by Design support programme, to see how design thinking and techniques can help it the transform social care services in the North East.

National Savings and Investments service

NS&I

In 2000 National Savings rebranded as NS&I. But its web site and sales online were limited. In 2005, it relaunched the site using clear, simple and accessible design and within two months, NS&I’s online sales were up from £3m to £47m.

Designing and MP workshop

Design your MP

Can MPs use design thinking to connect better with their constituents?

Public Services by Design

 

10 match-funded places available to ambitious public sector organisations.

Apply now