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Jo is Director of Future Public – a service design and consulting practice and a Fellow of Practice at the Blavatnik School of Government at Oxford University. Her particular interests as a designer are in ageing, place-based change and (un)employment.
She has worked in and for the UK public sector for over 30 years, initially in the NHS and then in consulting, service delivery, investment and research organisations working for local and central government clients in the UK and internationally.
She has an MA in Service Design from the RCA. Her focus as a design practitioner is on public sector transformation and participatory design. Designs including community transport, ageing, co-operative housing, employment services and adoption and fostering.
Jo uses human centred, inclusive design practices, bringing different voices and perspectives through ethnography and engagement and through inclusive co-design processes. She combines design with business, investment, research and change management skills.