Chris is one of the true pioneers of Service Design. He founded live|work, the world’s first service design agency in 2001.
Chris is internationally recognized for his perspective on building brands and products that live through every touchpoint of the user experience, and that the ‘servicization’ of many products leads to a more financially, socially and environmentally sustainable future. He has brought this thinking to the design of iconic and disruptive services for clients including Barclays, Streetcar (now Zipcar), Orange, Vodafone, Fiat, Aviva and Experian.
Chris also describes himself as obsessive about data. His belief is that data is a valuable raw material that can fuel new product and service innovation. He demonstrated this by selling all his personal data on eBay, and more recently, Chris founded his own big data startup that released over 5 million pounds worth of business information from Companies House, exposing it all to Google.
Passionate about design education, Chris was part of the startup team behind the interaction design institute Ivrea, in Italy. Currently he teaches at the Copenhagen Institute of Interaction Design and is proud to be on the judging panel for the Webby Awards.