Why do we put more effort into the design of our coffee machines than our social services?

Hear Arren Roberts, Senior Design Officer at Shropshire County Council, explain the importance applying design methods to our public services. Arren argues the focus should be as much on the relationship with the people using the services as the technologies behind them.

By putting people at the heart of his design approach, his ambition is to create public services that people actually want to use.

As part of his work with Shropshire Council Arren took part in our Independence Matters Design Challenge as co-creator of Gusto, a self-help co-operative where members can do more the things they love, try new experiences and meet new people.

Find out how the Design Council can support the development of better public services.

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News & opinion

Councils turn to design to tackle public health challenges 14 projects from 18 councils across England have been selected onto Design Council’s Design in Public Sector programme. 14 projects from 18 councils across England have been selected onto Design Council’s Design in Public Sector programme.

News — 30/10/2018

Five things we learned at Design in the Public Sector Ellen Care, Transformation and Change Officer for the London Borough of Bexley, gives us her top 5 things she will take from her time on the programme Ellen Care, Transformation and Change Officer for the London Borough of Bexley, gives us her top 5 things she will take from the programme.

Feature — 23/07/2018

Down the rabbit hole: Transform Ageing’s journey into system change Charlotte Burrows is Social Innovation Programme Manager at Design Council. Here, she discusses our Transform Ageing learning journey on system change. Charlotte Burrows, Social Innovation Programme Manager at Design Council, discusses our Transform Ageing learning journey on system change.

Feature — 11/07/2018

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