Why do we put more effort into the design of our coffee machines than our social services?

Hear Arren Roberts, Senior Design Officer at Shropshire County Council, explain the importance applying design methods to our public services. Arren argues the focus should be as much on the relationship with the people using the services as the technologies behind them.

By putting people at the heart of his design approach, his ambition is to create public services that people actually want to use.

As part of his work with Shropshire Council Arren took part in our Independence Matters Design Challenge as co-creator of Gusto, a self-help co-operative where members can do more the things they love, try new experiences and meet new people.

Find out how the Design Council can support the development of better public services.

Service transformation

We're helping the public sector deliver better services.

Find out more

Find out more

Find out more and apply to Design in the Public Sector.

Find out more

News & opinion

Five things we learned at Design in the Public Sector Ellen Care, Transformation and Change Officer for the London Borough of Bexley, gives us her top 5 things she will take from her time on the programme Ellen Care, Transformation and Change Officer for the London Borough of Bexley, gives us her top 5 things she will take from the programme.

Feature — 23/07/2018

Looking back on last year's Design in the Public Sector programme A brief look back at some of the public health challenges explored through our Design in the Public Sector programme last year. A brief look back at some of the public health challenges explored through our Design in the Public Sector programme last year.

Feature — 09/07/2018

Videos: Reframing the challenge through Design in the Public Sector South Kesteven District Council discuss how Design in the Public Sector helped them see their housing challenge in a different light. South Kesteven District Council discuss how Design in the Public Sector helped them see their housing challenge in a different light.

Feature — 24/04/2018

South Kesteven District Council: Accelerating housing delivery and creating a sustainable... South Kesteven District Council needed to tackle the housing problem in their area. They also wanted to create a sustainable business model. One that could withstand increasing pressure on services and shrinking funding from central government. How increased pressure on services and shrinking funding from central government led South Kesteven District Council to Design Council.

Feature — 20/04/2018

Design Academy: the student experience We caught up with University of the Arts London Design School student Clara Llamas to find out what participating in Design Academy meant for her and her fellow students. We caught up with University of the Arts London student Clara Llamas to find out what participating in Design Academy meant for her.

Feature — 03/04/2018

Resources