Design methods for developing services

Guide
17/03/2015

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Inside you will find

  • The fundamentals of service design
  • An explanation of the Double Diamond design process and how it is used in service design
  • What to expect when working with a designer
  • Tools and methods that service designers use in the creative process

This will interest

  • Those who are new to service design and interested in learning more
  • Designers who would like to explain common service design methods to others

This is a brief introduction to why design methods can be useful when developing services.

Service design is all about making services usable, easy and desirable. To design a great service, it's important to have service users in mind: are they staff, suppliers or customers? Using design tools and methods can deliver an in-depth understanding of user behaviours, their likes and their needs, which can enable new solutions to be developed. 

This guide was developed to inform two design challenges – Independence Matters and Keeping Connected – which aimed to create services enhancing independent living and quality of life for older adults.

Resources

Independence Matters Independence Matters was a Design Challenge to develop services that promote independence in later life. Through the programme we've funded seven inspiring start-ups. This Design Challenge funded seven inspiring start-ups offering services to promote independence in later life.

Case study — 18/02/2015

The 100-year life: the role of housing, planning and design How local people should be central to design, delivery and evaluation of services and the importance of developers, planners and local authorities creating age-friendly communities. An integrated approach to housing, planning and design to support people in later life.

Report — 14/06/2018
Understanding design intensive banner
Understanding design intensive banner

Understanding design-intensive innovation How does design contribute to innovation? Does the use of design improve the likelihood of innovation happening? If so, how, and can it be measured? How does design contribute to innovation? Does the use of design improve the likelihood of innovation happening, and can it be measured?

Report — 30/05/2018