Design methods for developing services

Guide
17/03/2015

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Inside you will find

  • The fundamentals of service design
  • An explanation of the Double Diamond design process and how it is used in service design
  • What to expect when working with a designer
  • Tools and methods that service designers use in the creative process

This will interest

  • Those who are new to service design and interested in learning more
  • Designers who would like to explain common service design methods to others

This is a brief introduction to why design methods can be useful when developing services.

Service design is all about making services usable, easy and desirable. To design a great service, it's important to have service users in mind: are they staff, suppliers or customers? Using design tools and methods can deliver an in-depth understanding of user behaviours, their likes and their needs, which can enable new solutions to be developed. 

This guide was developed to inform two design challenges – Independence Matters and Keeping Connected – which aimed to create services enhancing independent living and quality of life for older adults.

Resources

Independence Matters Independence Matters was a Design Challenge to develop services that promote independence in later life. Through the programme we've funded seven inspiring start-ups. This Design Challenge funded seven inspiring start-ups offering services to promote independence in later life.

Case study — 18/02/2015

Improving social integration outcomes in London In London’s first ever Social Integration strategy, the Mayor of London, Sadiq Khan, set out his vision for a more socially integrated London. This means giving people more chances to connect with each other in positive and meaningful ways and enabling Londoners to play an active part in their... In London’s first ever Social Integration strategy, the Mayor of London, Sadiq Khan, set out his vision for a more socially integrated ...

Report — 15/12/2020