Design methods for developing services

Guide
17/03/2015

Download PDF

Inside you will find

  • The fundamentals of service design
  • An explanation of the Double Diamond design process and how it is used in service design
  • What to expect when working with a designer
  • Tools and methods that service designers use in the creative process

This will interest

  • Those who are new to service design and interested in learning more
  • Designers who would like to explain common service design methods to others

This is a brief introduction to why design methods can be useful when developing services.

Service design is all about making services usable, easy and desirable. To design a great service, it's important to have service users in mind: are they staff, suppliers or customers? Using design tools and methods can deliver an in-depth understanding of user behaviours, their likes and their needs, which can enable new solutions to be developed. 

This guide was developed to inform two design challenges – Independence Matters and Keeping Connected – which aimed to create services enhancing independent living and quality of life for older adults.

Resources

Independence Matters Independence Matters was a Design Challenge to develop services that promote independence in later life. Through the programme we've funded seven inspiring start-ups. This Design Challenge funded seven inspiring start-ups offering services to promote independence in later life.

Case study — 18/02/2015

Download our Strategy 2020-24 Our Strategy 2020-24 outlines how we will ensure design is used as a force for change, helping us to tackle some of the toughest economic, societal and environment challenges in the UK and beyond. This document outlines our key priorities – improving health and wellbeing, enabling sustainable... Our Strategy 2020-24 outlines how we will ensure design is used as a force for change

Report — 23/03/2020

Transform Ageing Final Report Executive Summary Here we share the Transform Ageing Final Report Executive Summary outlining the key insights, learning and evaluation from the programme and a selection of some of the most popular Transform Ageing stories from the past three years. Here we share the Transform Ageing Final Report Executive Summary outlining the key insights, learning and evaluation from the programme.

Report — 24/02/2020