Improving patient experience in A&E


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Inside you will find

  • Advice and guidance on improving hospital environments to increase patient experience and staff safety. 

This will interest

  • NHS managers, clinicians, and estates staff
  • Architects
  • Designers
  • Anyone working in healthcare settings or those with an interest in improving hospital environments


This guide, Improving patient experience in A&E, looks specifically at eight patient-centred areas of A&E and suggests design improvements drawn from the Reducing violence and aggression in A&E: Through a better experience programme.

As part of the Design Challenge to reduce violence and aggression in A&E, a design team led by PearsonLloyd explored ways that design can be used to improve the patient experience throughout A&E.