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Inside you will find
- A comprehensive overview of the Reducing violence & aggression in A&E: Through a better experience Design Challenge
- Ethnographic research insights, including perpetrator profiles and triggers of violence and aggression
- The three design solutions
- Ten key lessons for those seeking to improve staff safety in A&E
This will interest
- NHS managers, directors, chief executives and senior clinicians, nurses and A&E matrons
- Designers and architects seeking to improve hospital environments
Recognising the significant human and financial costs of violence and aggression towards A&E staff, the Department of Health partnered with the Design Council to explore how design could be used to alleviate tensions in A&E departments.
The Reducing violence and aggression in A&E: Through a better experience Design Challenge sought to improve both the patient and staff experience, thereby helping to reduce triggers of violence and aggression.