Scoping study on service design

Report
01/12/2012

Download PDF

Inside you will find

  • An overview of service design, both in practice and in academia
  • Survey findings about the service design profession
  • Research findings
  • Service design case studies

This will interest

  • Service design academics
  • Designers interested in service design

Design Council and the Arts and Humanities Research Council (AHRC) both believe that design plays a key role in economic and social value creation.

In 2013 we began working together to look at design research in UK universities, and its connection with businesses and policymakers. Our aim was to identify future areas for research funding, as well as new and innovative ways of bringing research and industry together to contribute their ideas.

Together we conducted a wide-ranging review of the landscape and the literature. After an initial broad sweep we focussed our attention on service design and innovation in services. We have provided both the initial findings (below) as well as the complete findings from the study (main document on the right) for you to download.
 

What happens next?

The research is completed and is being used to inform the Research Councils’ decisions on future funding for design research. We will be keeping in touch with them and will update this webpage with any significant developments. 
 

Resources

News & opinion

Design Council party conference round up 2019 At times over the last two months we couldn’t be sure that the party conference season would even take place. But now it is over, and we can look back on dramas inside the conference halls At times over the last two months we couldn’t be sure that the party conference season would even take place. But now it is over.

News — 04/10/2019

KiwiCo: Inspiring the next generation of designers To find out who is out there developing educational solutions to design, we spoke to KiwiCo whose mission is to support kids’ creativity and encourage them to be makers and innovators. We spoke to KiwiCo, whose mission is to support kids’ creativity and encourage them to be makers and innovators.

Feature — 31/01/2019

Can the North lead the Fourth Industrial Revolution? The North can lead the fourth industrial revolution as it did the first. To achieve this however, we need to invest in design and, importantly, design skills. To achieve this however, we need to invest in design and, importantly, design skills.

Feature — 31/01/2019

The importance of design education Sarah Weir, Design Council CEO and Steven Kyffin, Pro Vice-Chancellor of Northumbria University talk about design education at the launch of the Design Economy 2018 at the Great Exhibition of the North. Sarah Weir, Design Council CEO and Steven Kyffin, Pro Vice-Chancellor, Northumbria University talk about the importance of design education.

Feature — 31/01/2019

Watch: The Design Economy 2018 – Education Malcolm Garret, Creative Director of Images & Co, talks about the importance of design education at the launch of the Design Economy 2018 at the Great Exhibition of the North. Malcolm Garret, Creative Director of Images & Co, talks about the importance of design education at the launch of the Design Economy 2018.

Feature — 31/01/2019