Scoping study on service design

Report
01/12/2012

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Inside you will find

  • An overview of service design, both in practice and in academia
  • Survey findings about the service design profession
  • Research findings
  • Service design case studies

This will interest

  • Service design academics
  • Designers interested in service design

Design Council and the Arts and Humanities Research Council (AHRC) both believe that design plays a key role in economic and social value creation.

In 2013 we began working together to look at design research in UK universities, and its connection with businesses and policymakers. Our aim was to identify future areas for research funding, as well as new and innovative ways of bringing research and industry together to contribute their ideas.

Together we conducted a wide-ranging review of the landscape and the literature. After an initial broad sweep we focussed our attention on service design and innovation in services. We have provided both the initial findings (below) as well as the complete findings from the study (main document on the right) for you to download.
 

What happens next?

The research is completed and is being used to inform the Research Councils’ decisions on future funding for design research. We will be keeping in touch with them and will update this webpage with any significant developments. 
 

Resources

News & opinion

Our response to the 2018 budget If the Chancellor is to “meet the needs of a new age” investing in design, across the economy, is a key part of the solution. If the Chancellor is to “meet the needs of a new age” investing in design, across the economy, is a key part of the solution.

News — 30/10/2018

Monzo: Designing good mental health into the way we bank We caught up with Zander Brade, Lead Product Designer at Monzo Bank, to talk about the importance of design and innovation, and how a focus on mental health showed Monzo that embedding accessibility within products and services will ultimately benefit everyone. How embedding accessibility within products and services will ultimately benefit everyone.

Feature — 17/10/2018

Video: The link between design and innovation For the release of our groundbreaking report The Design Economy 2018, we spoke with Alistair Kitching of Reece Innovation to find out more about the link between design and other key areas of innovation such as science and engineering. We spoke with Alistair Kitching of Reece Innovation to find out more about the link between design and other key areas of innovation.

Feature — 10/10/2018

The Design Economy 2018 – Introducing the case studies Design Council commissioned seven case studies to sit alongside the economic analysis and survey from the Design Economy 2018, bringing to life how some firms are using design. We commissioned seven case studies to bring to life how some firms are using design in a systematic or strategic way.

News — 14/09/2018

Why design is integral to the future of UK exports Design will play a major role if we are to increase to reach the government’s ambition of raising exports as a proportion of GDP by 5%. Design will play a major role if we are to increase to reach the government’s ambition of raising exports as a proportion of GDP by 5%.

News — 24/08/2018